DryverMedia

    
DryverMedia Service Terms

(last updated March 1, 2019)

The following terms and conditions (the “Service Terms”) are a legal contract between you and DryverMedia. By selecting the “agree” or “accept” option or by using DryverMedia’s Platform Services that are offered subject to these Service Terms, you are agreeing to be bound by these Service Terms. Please read them carefully before proceeding.

      PARTIES

In these Service Terms, the words “DryverMedia,” “we,” and “us” refer to DryverMedia Technologies Inc. The words “Customer” and “you” refer to the subscriber to our Platform Services, whether an individual, corporation, or other entity. You may not use these services unless you accept these Service Terms and have the power and legal right to form a contract with us. Any individual subscribing to or using our services in the name of a company or other organization represents and warrants that he or she is authorized and intends by those actions to bind the company or other organization to these Service Terms.

      DEFINITIONS

The following terms and any others defined in these Service Terms will be interpreted according to the definitions given.

1.        “Authorized User” means you (if you are an individual) or an individual employee or agent of yours who has been assigned unique credentials to access and use the Platform Services, whether or not that individual is accessing or using the Platform Services at any particular time.

2.       “DryverMedia API” means the application programming interfaces provided by DryverMedia as a mechanism for access to the Platform Services.

3.        “Order Form” means DryverMedia’s online or written order form or account setup form, as submitted by Customer and accepted by DryverMedia, that specifies the pricing for the use of the Platform Service, and that references these Service Terms.

4.       “Partner” means any third party authorized by Customer to access and use the Platform Services, or which supplies advertising or advertising inventory to Customer in connection with Customer’s use of the Platform Services.

5.       “Platform Services” means the web-based advertising network, affiliate tracking, targeting, reporting and analytics services included in the services to be supplied by DryverMedia, as specified in the Order Form (and any applicable service description referenced in the Order Form), that are facilitated by DryverMedia’s cloud platform.

      PLATFORM SERVICES

1.       Authorization. Subject to your compliance with the terms and conditions of these Service Terms, DryverMedia will provide your Authorized Users with access to and use of the Platform Services which you have purchased and for which you pay, solely for your internal business purposes and in accordance with DryverMedia’s relevant end-user documentation.  The Platform Services and DryverMedia API may be used only in accordance with the documentation and specifications provided by DryverMedia.  You and your Authorized Users will access the DryverMedia API and Platform Services using the login credentials and DryverMedia API Keys assigned to you by DryverMedia.  DryverMedia may monitor your use of the DryverMedia API to ensure quality, improve DryverMedia products and services, and verify your compliance with these Service Terms. Your use of the Platform Services is further subject to any usage limitations indicated in the Order Form or in DryverMedia’s applicable service description referenced therein or provided by DryverMedia.

2.       Maintenance and Support. If the Order Form or DryverMedia’s associated service description provides for Customer to receive maintenance and/or technical support in connection with the Platform Services, then (unless otherwise set forth in the Order Form or service description): (i) such maintenance will consist of access to new features or performance improvements in the Platform Services if and when DryverMedia makes any such features or improvements generally available to its subscriber base at no additional charge, and (ii) such technical support will consist of first-level telephone or email assistance in accordance with DryverMedia’s Service Level Agreement attached to or referenced in the Order Form. 

3.       Restrictions. You may not: (i) copy, reproduce, modify, decompile, disassemble, or reverse engineer the Platform Services or any associated software or materials (except to the extent that applicable law prohibits or restricts reverse engineering restrictions); (ii) provided any third parties with direct access to the DryverMedia API or Platform Services; (iii) provide any third parties other than Partners with access to any of the Platform Services, or use any of the Platform Services for time sharing or similar purposes for the benefit of any third party; (iv) remove any copyright or proprietary notices contained in the Platform Services or any output thereof; (v) breach, disable or tamper with, or develop or use (or attempt) any workaround for, any security measure or monitoring system provided or used by DryverMedia in connection with the Platform Services or DryverMedia API; (vi) access the Platform Services via any bot, web crawler or non-human user except to the extent the DryverMedia API permits such access; (vii) introduce into the Platform Services any software, virus, worm, “back door,” Trojan Horse, or similar harmful code; (viii) access or use (or permit a third party to access or use) the Platform Services for any unlawful purpose or for purposes of monitoring the availability, performance or functionality of the Platform Services or for any other benchmarking or competitive purposes; or (ix) interfere or attempt to interfere in any manner with the proper workings of the DryverMedia API or Platform Services, or engage in any activities that adversely affect the functionality or performance of the DryverMedia API or Platform Services.  All rights in the Platform Services not expressly granted herein are reserved.

4.       Third Party Integrations.  DryverMedia offers Customers the option of sending data and information to, and receiving data and information from analytics or other services provided by third parties (“Third Party Integration Providers”).  Customer is solely responsible for establishing a contractual relationship with any such Third Party Integration Providers and complying with the terms of such contractual relationship.  DryverMedia shall not be responsible or liable for any loss, destruction, alteration, unauthorized disclosure or corruption of Customer Data or any other harm to Customer or any other party caused by any Third Party Integration Providers, including without limitation, by DryverMedia’s integration with such Third Party Integration Providers and the use of any data or information received from such Third Party Integration Providers.

      CUSTOMER OBLIGATIONS

1.       Responsibilities in Using Platform Services. You are responsible for: (i) maintaining the confidentiality of any user IDs, passwords and other credentials associated with your account, (ii) all activities that occur with respect to your account, (iii) your use of the Platform Services and compliance with these Service Terms, and (iv) any Customer-furnished data.  Further, you acknowledge and agrees that you shall remain liable for all actions and omissions of your Authorized Users and Partners hereunder or under any applicable separate agreement.

2.       Advertising Obligations.  You shall not and shall cause each of your Partners not to, directly or indirectly, in connection with their business practices or activities, or in connection with any advertisements or properties on which advertisements appear: (i) facilitate or promote illegal, deceptive, or fraudulent activity, or contain content that is illegal; (ii) contain content that is or promotes activities that are, in DryverMedia’s sole discretion, likely to generate liability for DryverMedia or negatively affect DryverMedia’s reputation; (iii) infringe upon or violate any right of any third party, including, without limitation, any intellectual property, privacy, or publicity rights; ; or (iv) use the Platform Services to target advertisements to children under the age of 13 years.

3.       Correction; Suspension. If Customer’s use of the DryverMedia API or Platform Services, or any advertising or advertising inventory properties are deemed by DryverMedia, in its sole discretion, to not meet the letter or spirit of the standards set forth in this Agreement, DryverMedia may request that Customer make changes to bring its practices and / or such content and materials into compliance. If Customer fails to make the necessary changes immediately upon request, and without limiting any of the other remedies available to DryverMedia at law or in equity, DryverMedia is authorized to remove the content and/or materials, suspend any applicable campaign or Customer’s access to the Platform Services, without liability to Customer. Customer agrees and acknowledges that DryverMedia shall have the right to audit from time to time Customer’s use of the DryverMedia API, Platform Services, and the content and material Customer is promoting, distributing and/or displaying on or through the Platform Services or in connection with the use thereof. DryverMedia reserves the right to immediately suspend, in whole or in part, Customer’s access to the Platform Services and DryverMedia’s provision of the Platform Services in order to prevent imminent harm to DryverMedia or a third party.

      DATA AND OWNERSHIP

1.        “Customer Data” consists of information input into the Platform Services by Customer, Customer’s Authorized Users, any data collected by Customer through the use of the Platform Services, or any Partner, and Customer, Authorized User and Partner behavior on the Platform Services, as captured by the Platform Services. Customer shall not collect and shall not enable the collection of Customer Data from individuals in connection with the utilization of the Platform Services without the prior express consent of such individuals.  With respect to Customer Data collected by Customer from individuals, Customer will use and disclose such Customer Data only in accordance with all applicable laws and regulations and its privacy policy (consistent with the requirements of Section 5.2 below).

2.       Privacy.  Customer will publish, and will advise in writing to its Partners that they must publish, a privacy policy that (i) discloses and obtains consent to the usage of third-party technology and the data collection and usage resulting from the use of the Platform Services (it being understood that this clause (i) will not be deemed to require those privacy policies to expressly identify DryverMedia or the Platform Services, unless otherwise required by applicable law or regulation); (ii) contains a conspicuous live hyperlink to an opt-out website that provides individuals the ability to or contains instructions as to how to opt out of interest-based advertising; and (iii) complies with all applicable laws and regulations.

3.       Treatment of Customer Data.  Customer is ultimately responsible for making and keeping current copies of all Customer Data and related information. DryverMedia will retain Customer Data subject to any time or storage limitations set forth in the Documentation for the Platform Services, and may delete or decline to store Customer Data older than the prescribed age for deletion, or in excess of the disclosed storage limitation.  DryverMedia shall not disclose the Customer Data to any third party except (a) as directed by Customer (including by Customer’s selection of an optional third party data integration), (b) if such disclosure is made by DryverMedia in response to a court order, subpoena or other legal process, and provided that DryverMedia has given Customer reasonable notice of such court order, subpoena or other legal process, (c) if such disclosure is made to DryverMedia’s service providers in connection with the operation of the DryverMedia Service, or (d) if such disclosure is in aggregate non-personally identifiable form.

4.       Data Licenses. 

(a)  Customer hereby grants to DryverMedia a royalty-free, worldwide, perpetual, irrevocable and fully transferable right and license to use Customer Data in connection with the creation and development of analytical and statistical analysis tools related to collected data; provided, however, that DryverMedia shall not use Customer Data for the purposes of targeting or segment creation except for Customer unless Customer has opted into a data cross-license under clause (b) immediately below.

                (b)   If Customer desires to receive enhanced targeting or audience segmentation based on DryverMedia’s analysis of other DryverMedia customers’ data, Customer must grant DryverMedia a license to utilize Customer Data to provide such offerings on a reciprocal pooled basis to other customers who have grated DryverMedia the same license.

5.       Ownership.  DryverMedia agrees that Customer will own all Customer Data. As between DryverMedia and Customer, the Platform Services and all software, data and technologies embodied in or used to provide the Platform Service, including data and information that is not Customer Data (including DryverMedia Data), and all intellectual property rights in or relating to any of the foregoing, is owned by DryverMedia.

      TERM AND TERMINATION

1.       Duration and Renewal. Your right to use the Platform Services under these Service Terms shall continue for the term set forth in each Order Form.  These Service Terms will expire at the end of each campaign set forth in the Order Form.

2.       Termination. Unless otherwise set forth in an Order Form, each party shall have the right to terminate an Order Form upon thirty (30) days’ notice. A party may terminate these Service Terms for a material breach by the other party that remains uncured more than 7 days after receiving written notice of the breach. Your right to use the Platform Services will automatically terminate upon any termination of these Service Terms.

3.       Survival. The following provisions will survive expiration or termination of these Service Terms: Sections 1, 2, 3.3, 3.4, 5, 6.3, 7 (to the extent of any outstanding payments), 4, and 10 through 14.

      CONFIDENTIALITY

1.       Obligations. “Confidential Information” means (subject to the exclusions below) any non-public information relating to or disclosed in the course of the Platform Services that should be reasonably understood to be confidential. The receiving party will use the same care to protect Confidential Information as it uses for its own similar information, but no less than reasonable care, will not disclose Confidential Information to any third party without prior written authorization, and will use Confidential Information only for the purpose of fulfilling its obligations or exercising its rights expressly reserved or granted under these Service Terms. The receiving party will promptly return or destroy the other party’s Confidential Information upon request.

2.       Exclusions. Confidential Information does not include information that: (i) is or becomes publicly available through no fault of the receiving party; (ii) was already in possession of the receiving party without confidentiality restrictions at the time of receipt from the other party, as evidenced by written records; or (iii) was independently developed by the receiving party without violation of this Section. If a receiving party is required to disclose Confidential Information by law, the receiving party will promptly notify the disclosing party and reasonably cooperate with its efforts to limit or protect the required disclosure, but will otherwise not be in violation of this Section on account of making the required disclosure.

      SERVICE LEVEL AGREEMENT

If Customer’s subscription includes service-level commitments, and the Order Form accordingly specifies that DryverMedia’s Service Level Agreement applies, Customer will be entitled to the commitments and remedies set forth in such Service Level Agreement as attached to or referenced in the Order Form. The remedies expressly provided in the Service Level Agreement are Customer’s sole and exclusive remedy, and DryverMedia’s entire obligation, with respect to any service-level violation.

   DISCLAIMER

EXCEPT AS EXPRESSLY PROVIDED FOR IN THESE SERVICE TERMS (AND WITHOUT LIMITING REMEDIES TO WHICH CUSTOMER MAY BE ENTITLED UNDER THE SERVICE LEVEL AGREEMENT, IF APPLICABLE), THE PLATFORM SERVICES AND PROFESSIONAL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. DryverMedia DISCLAIMS, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

   INDEMNIFICATION

1.    By DryverMedia.  DryverMedia will indemnify, defend and hold harmless Customer against any damages awarded by a court in connection with claims, demands, suits or proceedings made or brought by a third party (“Claims”) against Customer to the extent based upon an allegation that the Platform Services, as furnished by DryverMedia hereunder and used by Customer within the scope of these Service Terms, infringe any copyright or any U.S. patent or trademark rights of any third party. THE FOREGOING STATES THE ENTIRE OBLIGATION OF DryverMedia WITH RESPECT TO ANY ALLEGED OR ACTUAL INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS BY THE PLATFORM SERVICES. DryverMedia shall have no liability under this Section 11.1 to the extent that any Claims are based on any combination of the Platform Services with products, services, methods, content or other elements not furnished by DryverMedia unless such combination is necessary for the intended use of the Platform Services, or any use of the Platform Services in a manner that violates these Service Terms or the instructions given to Customer by DryverMedia.

2.    Mitigation Measures. In the event of any Claim or potential Claim covered by Section 11.1, DryverMedia may, in its discretion, seek to mitigate the impact of such Claim by modifying the Platform Services to make them non-infringing, and/or by suspending or terminating Customer’s use of the Platform Services upon reasonable notice to Customer (provided, in the case of such suspension or termination, that DryverMedia will refund to Customer a portion of fees prepaid by Customer for the then-current subscription period, prorated to the portion of that subscription period that is affected by the suspension or termination).

3.    Indemnification by Customer. Customer will indemnify, defend and hold harmless DryverMedia against any Claims arising from or related to any Customer Data or the use of the Platform Services by Customer, Authorized Users, or Partners in violation of these Service Terms or any applicable DryverMedia end-user documentation, which indemnified Claims include without limitation Claims resulting from advertising practices or the actions or omissions of affiliate network Partners, and any Claims brought by, or in connection with the actionr or omissions of, Third Party Integration Providers.

4.    Procedures. Each party’s indemnity obligations are subject to the following: (i) the aggrieved party will promptly notify the indemnifier in writing of the applicable Claim; (ii) the indemnifier will have sole control of the defense and all related settlement negotiations with respect to the Claim (provided that the indemnifier may not settle any Claim in a manner that would impair any of the aggrieved party’s rights or interests without prior written consent, which will not be unreasonably withheld); and (iii) the aggrieved party will, at the indemnifier’s expense, provide all cooperation, information and assistance reasonably requested by the indemnifier for the defense of such Claim.

   LIMITATION OF LIABILITY

1.    Waiver of Certain Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE OR OTHER DAMAGES, OR FOR LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS OR INFORMATION, OR COSTS OF PROCURING SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF THESE SERVICE TERMS OR THE USE OF OR INABILITY TO USE THE SERVICES TO BE PROVIDED HEREUNDER, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

2.    Liability Cap. EXCEPT FOR AMOUNTS OWED UNDER SECTION 7, THE TOTAL LIABILITY OF EACH PARTY FOR DAMAGES ARISING FROM OR RELATED TO THESE SERVICE TERMS SHALL NOT EXCEED THE AMOUNT OF FEES PAID BY CUSTOMER TO DryverMedia UNDER THESE SERVICE TERMS FOR THE SERVICE PERIOD TO WHICH SUCH DAMAGES PERTAIN. 

3.    Exceptions. Nothing in this Section 12 shall limit or waive a party’s: (i) liability for any breach of its confidentiality obligations under these Service Terms; (ii) liability for its infringement or misappropriation of any proprietary rights of the other party; or (iii) indemnification obligations under Section 11.

   PUBLICITY

1.    Identification of Customer. DryverMedia may identify Customer, by name and (upon Customer’s approval) by logo, as a customer of the Platform Services on DryverMedia’s website and other marketing materials.

2.    Case Study. Provided Customer is satisfied with the Platform Services, DryverMedia may develop a case study for public dissemination and marketing use by DryverMedia describing the benefits Customer has derived from the Platform Services. Customer will reasonably cooperate with such case study. Publishing shall be subject to Customer’s prior written approval, not to be unreasonably withheld.

   MISCELLANEOUS

1.    Assignment.  Neither party may assign these Service Terms without the other party’s prior written consent, which will not be unreasonably withheld. Notwithstanding the foregoing, each party may transfer these Service Terms together with all Order Forms (and subject to any usage limitations therein) upon written notice to the other party: (i) to any entity controlling, controlled by, or under common control with, the transferring party, where “control” means direct or indirect ownership or control of more than 50% of the voting interest of the subject entity; or (ii) to any entity acquiring the transferring party, with which the transferring party is merging or to which the transferring party sells all or substantially all of its assets.  DryverMedia shall have the right to increase amounts charged to Customer in the event of any transfer by Customer that either increases the cost of providing the Platform Services or by virtue of a change in taxes to be paid reduces the amount received by DryverMedia.  Any attempt to assign these Service Terms except as permitted under this Section, will be null and of no effect. Subject to the foregoing, these Service Terms will bind and inure to the benefit of each party’s successors and permitted assigns.

2.    Force Majeure.  Neither party shall be liable for any delay or failure in performance (other than non-payment of amounts owing) due to causes beyond its reasonable control.   

3.    Export Compliance.  Customer agrees to comply fully with all relevant export laws and regulations of the United States and other applicable jurisdictions to ensure that neither the Platform Services, nor any direct product thereof, are: (i) exported or re-exported directly or indirectly in violation of such export laws and regulations; or (ii) used for any purposes prohibited by the such export laws and regulations.

4.    Severability.  If any part of these Service Terms is held to be unenforceable or invalid, in whole or in part, by a court of competent jurisdiction, the remaining provisions of these Service Terms will remain in full force and effect, and the provision affected will be construed so as to be enforceable to the maximum extent permissible by law.

5.    Waiver.  The waiver of a breach of any provision of these Service Terms will not operate or be interpreted as a waiver of any other or subsequent breach of that or any other provision. 

6.    Notices.  All notices permitted or required under these Service Terms shall be in writing, will reference these Service Terms, and shall be delivered in person, by overnight courier or express delivery service, or by first class, registered or certified mail, postage prepaid, or by confirmed email delivery, to the address of the party specified on the Order Form or such other address as either party may specify in writing. Such notice shall be deemed to have been given upon receipt.

7.    Governing Law.  These Service Terms will be governed by both the substantive and procedural laws of Nevada, excluding its conflict of law rules and the United Nations Convention for the International Sale of Goods. Any legal action or proceeding arising under these Service Terms will be brought exclusively in the federal or state courts located in the Northern District of Nevada and the parties irrevocably consent to the personal jurisdiction and venue therein.

8.    Revisions to Service Terms. DryverMedia may change these Service Terms and its policies from time to time. We may inform you of any such changes by posting the revised version to our website at the same URL as the original version. Unless otherwise agreed by the parties, any such changes will take effect for the Platform Services upon the next Order Form executed by the parties if we have posted or otherwise informed you of the revision prior to the deadline for giving non-renewal notice.

9.    Entire Agreement. Any amendment or modification to these Service Terms must be in writing signed by both parties. These Service Terms constitute the entire agreement and supersedes all prior or contemporaneous oral or written agreements regarding the subject matter hereof.

 Other:

Data collection Dryvermedia.com collects limited non-personally identifying information your browser makes available whenever you visit a website. This log information includes your Internet Protocol address, browser type, the date and time of your access and one or more cookies that may uniquely identify your browser. We use this information to operate, develop and improve our services. Some of our services require you to register for an account. Dryvermedia.com asks you for some personal information in order to create an account (typically your name, email address, a payment processor account and a password for your account) and we will use that information to provide the service. Cookies Upon your first visit to Dryvermedia.com, a cookie is sent to your computer that uniquely identifies your browser. A "cookie" is a small file containing a string of characters that is sent to your computer when you visit a website.

We use cookies to improve the quality of our service and to better understand how people interact with us. Dryvermedia.com does this by storing user preferences in cookies and by tracking user trends and patterns of how people access our site. 

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Dryvermedia.com features or services may not function properly without cookies. 

Information sharing 

We will not sell, disclose or lease our Publisher or advertisers personal information to any other entity. The only exceptions to the discloser of a members personal information are the following: 

) You or someone using your account is believed to have committed fraud. 

) As part of a criminal or civil investigation by local, state or federal law enforcement agencies. 

) As required by a court order. 

3rd party privacy:For the privacy acts of 3rd party links to other sites which include banner, popup and text link adverts as well as general advertising links that may be displayed all throughout Dryvermedia, we do not take responsibility, you are viewing advertisements under your own will and risk. 

Data Protection Laws: Shall mean Directive 95/46/EC and Directive 2002/58 /EC, in each case as transposed into domestic legislation of each Member State of the European Economic Area and in each case as amended, replaced or superseded from time to time, including without limitation by the EU General Data Protection Regulation 2016/679 of the European Parliament and of the Council (“GDPR”) and any data protection laws substantially amending, replacing or superseding the GDPR following any exit by the United Kingdom from the European Union, or, and to the extent applicable, the data protection or privacy laws of any other Member State of the EEA. 

DryverMedia Service Level Agreement

This DryverMedia Service Level Agreement (“SLA”) pertains to the subscription agreement for Platform Services between DryverMedia and Customer that incorporates this SLA by reference (the “Agreement”). All capitalized terms not defined herein shall have the meanings given to them in the Agreement. This SLA terminates or expires upon any termination or expiration of the Agreement.

           Service Availability

1          “Downtime” means any period during which all Platform Services cease to function and are therefore unavailable for access by Customer, calculated as a percentage of the total time during a calendar month.

2          “Excused Downtime” means any Downtime that: (a) occurs during a Scheduled Maintenance Period; (b) occurs during any suspension of Customer’s access to the Platform Services as permitted under the Agreement; (c) occurs during any period in which Customer is in breach of the Agreement (including while any payments by Customer are overdue); or (d) results from the actions or omissions of Customer or third parties acting on Customer’s behalf or from any cause beyond DryverMedia’s reasonable control. 

3          “Scheduled Maintenance Period” means any pre-scheduled time period during which DryverMedia performs maintenance on the Subscription Services. The regularly scheduled time for maintenance is presently 9 p.m. to 12.00 a.m. PST/PDT, and may be used by DryverMedia without advance notification.   DryverMedia may expand these scheduled times upon one (1) day’s advance notice. DryverMedia may change the regularly scheduled time for maintenance by amending this SLA upon ten (10) business days’ written notice delivered either by email or through a notice on the Platform Services.

4          “Target Downtime” means Downtime, excluding Excused Downtime, of 0.1% of of the total time in any calendar month.

5          In the event that DryverMedia in its sole discretion determines that any unscheduled maintenance is necessary, DryverMedia will use commercially reasonable efforts to notify Customer.

6          For any calendar month in which the Downtime for the Platform Services exceeds the Target Downtime, DryverMedia will, if and only if Customer delivers a written credit request within thirty (30) days of the end of the relevant calendar month, issue Customer a service credit calculated as a percentage of the fees due from Customer for such calendar month equal to two (2) times the difference between the Target Downtime and the Downtime percentage.  The maximum service credit for any calendar month under this SLA shall not exceed the fees payable for such calendar month.

                1.7          This SLA describes your sole remedy, and our entire obligation, if we exceed the Target Downtime.  This SLA does not diminish or override the disclaimer of warranties in the Agreement to which this SLA is attached (except as expressly stated therein). No party other than Customer receives any rights under this SLA.

           Technical Support

We will provide commercially reasonable telephone, live online chat, and/or email assistance for general advice and technical support, as well as technical assistance and remediation for operational issues, consistent with the level of support that DryverMedia generally offers at no additional charge to users of the Platform Services.